How Seniors Can Use Uber for Safe, Convenient Transportation

As we age, getting around can become more challenging—especially for those who no longer drive. But staying mobile is essential for maintaining independence, attending medical appointments, running errands, and enjoying social activities. Fortunately, services like Uber offer seniors a safe, flexible, and accessible way to travel—without relying on public transportation or family members' schedules.

Uber has introduced several features specifically designed to support older adults, including ride options with trained drivers, tools to enhance safety, and ways to book rides without needing a smartphone. If you're new to Uber or helping a loved one get started, here's a brief overview of what you need to know.

Key Uber Services for Seniors

Multiple ride options:
Seniors can choose from:

UberX – standard, affordable rides for up to 4 people
UberXL – larger vehicles for more space or group travel
UberComfort – newer cars with extra legroom
UberASSIST – specially trained drivers who assist seniors and riders with mobility devices

No smartphone? No problem:
Seniors without smartphones can still use Uber by:

Booking rides via a computer or tablet
Calling Uber at 1-833-USE-UBER
Using GoGoGrandparent or Arrive, which connect seniors to Uber drivers via a simple phone call

Safety & Convenience Features

Trip tracking and notifications:
Family members can track trips in real time and receive alerts when the ride begins or ends.
Driver verification:
Seniors can easily confirm the correct driver by checking their name, car model, and license plate number in the app or over the phone.
Trip sharing:
Seniors can share their ride details with trusted contacts, who can follow the trip on a live map—even if they don’t use the Uber app.

Getting Started with Uber

Setting up Uber for the first time may seem overwhelming, but it's actually quite simple—and many seniors benefit from a family member helping them through the process.

Here’s how to get started:

Create an Account:

Download the Uber app from the App Store (iPhone) or Google Play Store (Android)
Or, visit uber.com on a computer or tablet
Click “Sign Up” and enter your name, mobile number, email address, and preferred language

Phone Number Verification:

Uber will send a 4-digit code via text message to your phone
Enter this code to verify your account

Set a Password and Enable Notifications:

Choose a secure password (6+ characters)
Allow notifications so you can receive ride updates

Add a Payment Method:

Go to “Wallet” in the app or your account settings online
Uber accepts credit/debit cards, PayPal (in some regions), and Direct Express (Social Security prepaid card)
Enter your payment details securely

Book a Ride:

Open the app and tap “Where to?”
Enter your destination and confirm your pickup location
Choose your preferred ride option (like UberX or UberASSIST)
Confirm and track your driver as they approach

For seniors without smartphones, calling 1-833-USE-UBER connects you to an Uber representative who can help set up your account and request a ride directly.

Affordable Transportation Options

Schedule rides in advance with Uber Reserve to lock in pricing and avoid surge fees.
Local senior programs or healthcare providers may offer discounted or free rides through partnerships with Uber.
Non-Emergency Medical Transportation (NEMT) through Medicare may cover trips to doctor appointments for eligible seniors.
Volunteer ride services are available in some areas and can be found through senior centers or the National Volunteer Transportation Center.

Learn More

This summary covers the basics, but if you or a loved one is considering using Uber regularly, we highly recommend reading the full guide here:
How to Use Uber for Seniors: A Simple Guide for Safe Rides

The full article includes detailed steps, visual instructions, safety tips, and additional transportation resources tailored to older adults.

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